Customer Care Representative - Pets
Are you bilingual in Dutch and French and passionate about customer service? For an innovative insurance company specialising in pet insurance, we are looking for an enthusiastic Customer Service Representative. In this role, you will be the first point of contact for customers, ensuring smooth and customer-focused service.
Brussels
Customer Care
Job Description
As a Customer Service Representative, you will handle inquiries about insurance policies, assist customers with claims, and provide support for administrative processes. You will proactively think along with customers, provide appropriate solutions to their questions and problems, and work closely with colleagues to continuously improve service.
Offer
Our client offers a full-time or part-time permanent contract, with working hours from Monday to Friday (9:00 AM – 5:00 PM). Partial remote work is possible.
You will receive a competitive salary package based on experience and skills, complemented by meal vouchers, hospitalisation insurance, and other extra-legal benefits.
Requirements
Language Skills – Fluent in Dutch and French, both spoken and written.
Customer Orientation – Passion for providing the best possible customer experience.
Problem-Solving Skills – Proactively offering suitable solutions.
Team Player – Collaborative approach to achieving shared goals and improving service.
Affinity with Animals – A love for animals is a plus.
Company Profile
Our client is an innovative player in the Belgian insurance market, specialising in digital solutions for pet insurance. They offer simple and transparent products via a network of partner veterinarians, focusing on fast and efficient service. Their mission: to give pet owners peace of mind by ensuring their pets get the best care without financial stress.
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btw: BE1021924989